Uniqop (“we” and “us”) is the operator of (https://uniqop.com/) (“Website”). By
placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this
arrangement to mutually protect and set expectations for our service.
- General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for the shipping cost to the customer.
2.1 Free Shipping Option
The Free Shipping Option has a minimum order value for all orders but may change by promotional period or promotional code.
Our last update on 01/10/2020 for minimum order:
Los Angeles County: No Minimum Order
California: $30 Minimum order any item
Other states: $60 Minimum order any item
If a customer chooses Free Delivery, Uniqop will choose a shipping company based on its strategies.
The shipping policy will be based on the shipping company’s and Uniqop doesn’t guarantee anything
such as delivery time, or product loss even when a tracking service is offered.
2.2 Particular Shipping option
If a customer chooses a particular shipping company such as FedEx Ground, UPS Air Mail, etc;
Uniqop will send the order by the exact shipping company and the shipping policy
will be based on that company’s policy. Moreover, Uniqop doesn’t guarantee
any shipping related factors, such as an exact delivery time,…
- Returns
3.1 Return Due To Change Of Mind
Uniqop will happily accept returns due to change of mind as long as a request to
return is received by us within 10 days of receipt of item and is returned to
us in the original packaging, unused, and in resellable condition.
Return shipping will be paid at the customer’s expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Uniqop) will refund the value of the goods returned but will NOT refund the
value of any shipping paid.
3.2 Warranty Returns
Uniqop will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will
reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Uniqop to
process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at the checkout.
4.4 Change Of Delivery Address
Orders placed before 09 AM – PDT (UTC-07) will be dispatched the same day,
otherwise, within the next business day.
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Uniqop will ship to P.O. box addresses using postal services only. We are unable
to offer courier services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
4.9 In Case of Delay
In case of delay in particular times, such as Corona Pandemic or high seasons like Black Friday,
Uniqop has no responsibility for the delay, and you should contact the shipping company.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with the next steps.
- Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in the destination country
- Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If
an order has already been dispatched, please refer to our refund policy.
- Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
- Customer service
For all customer service inquiries, please email us at info@uniqop.com
