Uniqop (“we” and “us”) is the operator of (https://uniqop.com/) (“Website”). By

placing an order through this Website you will be agreeing to the terms below.

These are provided to ensure both parties are aware of and agree upon this

arrangement to mutually protect and set expectations for our service.

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time, there may be a stock discrepancy and we will not

be able to fulfill all your items at the time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the back-ordered item or if you would prefer for us

to process a refund.

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for the shipping cost to the customer.

2.1 Free Shipping Option

The Free Shipping Option has a minimum order value for all orders but may change by promotional period or promotional code.

Our last update on 01/10/2020 for minimum order:

Los Angeles County: No Minimum Order

California: $30 Minimum order any item

Other states: $60 Minimum order any item

If a customer chooses Free Delivery, Uniqop will choose a shipping company based on its strategies.

The shipping policy will be based on the shipping company’s and Uniqop doesn’t guarantee anything

such as delivery time, or product loss even when a tracking service is offered.

2.2 Particular Shipping option

If a customer chooses a particular shipping company such as FedEx Ground, UPS Air Mail, etc;

Uniqop will send the order by the exact shipping company and the shipping policy

will be based on that company’s policy. Moreover, Uniqop doesn’t guarantee

any shipping related factors, such as an exact delivery time,…

  1. Returns

3.1 Return Due To Change Of Mind

Uniqop will happily accept returns due to change of mind as long as a request to

return is received by us within 10 days of receipt of item and is returned to

us in the original packaging, unused, and in resellable condition.

Return shipping will be paid at the customer’s expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email.

(Uniqop) will refund the value of the goods returned but will NOT refund the

value of any shipping paid.

3.2 Warranty Returns

Uniqop will happily honor any valid warranty claims, provided a claim is

submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will

reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect Uniqop to

process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

  1. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at the checkout.

4.4 Change Of Delivery Address

Orders placed before 09 AM – PDT (UTC-07) will be dispatched the same day,

otherwise, within the next business day.

Our warehouse operates on Monday – Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

4.5 P.O. Box Shipping

Uniqop will ship to P.O. box addresses using postal services only. We are unable

to offer courier services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

4.9 In Case of Delay

In case of delay in particular times, such as Corona Pandemic or high seasons like Black Friday,

Uniqop has no responsibility for the delay, and you should contact the shipping company.

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

  1. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with the next steps.

  1. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the


7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without

any additional fees to be paid by customer upon arrival in the destination country

  1. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If 

an order has already been dispatched, please refer to our refund policy.

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the


9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

  1. Customer service

For all customer service inquiries, please email us at info@uniqop.com